Refund policy
Last updated: April 3, 2026
At OrthoRelief Pro, we are committed to your satisfaction. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee from the date of delivery.
If you are not satisfied with your product, you may request a return within this period.
Order Cancellation
- Orders can be canceled within 12 hours of purchase
- After this time, orders may already be processed and cannot be canceled
To cancel your order, contact us as soon as possible.
Returns
To initiate a return, please contact our support team within 90 days of receiving your order.
You will need to provide:
- Order number
- Full name
- Reason for return
Return Conditions
To be eligible for a return:
- The item must be in good condition
- The item must not show excessive use or damage
- The item should be returned in its original packaging (if possible)
Refund Process
Once your return is received and inspected:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Shipping Costs
- Shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Failed Delivery / Unclaimed Packages
If a package is not collected or delivery fails due to incorrect information provided by the customer:
- We are not responsible for the loss
- A refund is not guaranteed
- Reshipping may require an additional fee
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 3 days of delivery
- Include photos or videos as proof
We will provide a replacement or refund if applicable.
International Orders
We operate as an international eCommerce business serving customers across Canada. Shipping times may vary depending on location and logistics conditions.
Contact
For any questions or return requests:
OrthoRelief Pro