Shipping policy


Last updated: April 3, 2026

At OrthoRelief Pro, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery time is 3–13 business days depending on your location.

Please note:

  • Delivery times are estimates and may vary
  • Delays may occur due to high demand, weather conditions, or carrier issues

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update.

Incorrect Address

It is the customer’s responsibility to provide accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Additional fees may apply for reshipping

Delayed or Lost Packages

While we work with reliable shipping partners, delays can occasionally occur.

If your order is significantly delayed, please contact our support team and we will assist you.

Unclaimed Packages

If a package is not collected or is returned to the carrier:

  • We are not responsible for the failed delivery
  • A refund is not guaranteed
  • Reshipping may require an additional fee